Returns & Refunds Policy
Important Notice
Due to our rigorous quality control standards and the fragile nature of our research compounds, we maintain strict policies regarding returns and refunds. Please review our policies carefully before placing your order.
1. All sales are final
All compounds supplied by Orion Peptides are research compounds intended solely for in-vitro laboratory and research use. They are not for human or veterinary consumption. Because the stability, purity and chain of custody of these compounds cannot be verified once they leave our facility — including exposure to light, heat, temperature excursions or improper handling — we do not accept returns under any circumstances. No compound may be returned once it has shipped.
2. Order cancellations — 12 hours
An order may be cancelled for a full refund only if the request is received within 12 hours of the order being placed and before the order has been handed to the carrier, whichever comes first. Send cancellation requests to support@orionpeptide.com with subject line “CANCEL – Order #____”. Once an order is scanned in or dropped at the carrier’s facility, the compounds are out of our control and the order can no longer be cancelled or refunded.
3. Limited exceptions
The following are resolved by replacement shipment, not refund, and must be reported within 48 hours of delivery (or of the last carrier scan, in the case of non-delivery):
- Non-delivery / lost in transit — no carrier movement for 7 business days, or the carrier declares the package lost. We file the carrier claim and reship at no cost to you.
- Wrong item shipped — send photos of the vial, label, batch number and outer packaging.
- Damaged on arrival — unopened, in original packaging, with photos of the damage and the shipping box.
No claims are accepted after 48 hours.
4. Customer responsibilities
You are responsible for entering an accurate, deliverable shipping address. We are not responsible for orders lost due to incorrect addresses, refused deliveries, or packages marked “delivered” by the carrier and subsequently stolen. Reshipment in these cases is at the customer’s expense.
5. Disputes and chargebacks
Contact us first at support@orionpeptide.com; we respond to all order issues within 24 hours. Initiating a chargeback without first contacting us will result in permanent account closure and a block on all future orders. We will submit complete transaction records to the issuing bank — order logs, IP and device data, the policy acceptance timestamp, carrier tracking and delivery confirmation, and all correspondence — and we reserve the right to pursue recovery of the disputed amount plus costs and fees.
6. Acceptance
By placing an order you confirm that you are 21 or older, that you are purchasing for laboratory research use only, and that you have read and agree to this policy.
